Privacy Policy — How pk997 Protects Your Personal Data

Information We Collect

pk997 collects personal data from you when you register an account, use the pk997 Login, make deposits or withdrawals, contact our support team, participate in promotions, or otherwise interact with any feature of the pk997 platform. The categories of personal data we may collect are described below.

Identity & Contact Data

When you register a pk997 account, we collect your full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and a valid Bangladeshi mobile number. This data is required to create your account, verify your age, and process financial transactions in BDT.

Identity Verification (KYC) Documents

As part of our mandatory Know Your Customer (KYC) process, pk997 may collect copies of government-issued identity documents, including National Identity Cards (NID), passports, and utility bills or bank statements confirming your registered address. These documents are collected solely for the purposes of identity verification and age confirmation, and are handled with the highest level of security.

Financial & Transaction Data

pk997 records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), transaction amounts in BDT (৳), timestamps in Bangladesh Standard Time (BST, UTC+6), and transaction reference numbers. pk997 does not store full payment card numbers, bKash PINs, or Nagad wallet PINs — these are processed securely by the relevant payment service provider.

Technical & Device Data

When you access pk997 — whether via a desktop browser, mobile browser, or any pk997-optimised interface — we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited within the pk997 platform, session duration, and click-path data. This technical data helps us maintain platform security, detect fraud, and improve the user experience for players across Bangladesh.

Gameplay & Betting Data

pk997 logs the games you play — including slots, live casino tables, and sports betting markets — along with bet amounts (in BDT), game outcomes, session lengths, and feature interactions. This data is used for account integrity monitoring, bonus eligibility verification, responsible gaming assessments, and product improvement.

Communications Data

If you contact pk997 via live chat, email at [email protected], or any other support channel, we retain records of those communications including the content of your messages and our responses. This enables continuity of customer support and allows us to investigate and resolve any disputes that may arise.

How We Use Your Data

pk997 uses the personal data we collect for specific, lawful purposes. We do not sell your personal data to third parties for their own marketing purposes under any circumstances. The table below summarises the primary purposes for which pk997 processes your data and the legal basis for each.

Marketing Communications

pk997 will only send you promotional emails, SMS messages to your registered Bangladeshi mobile number, or in-platform notifications about bonuses, cricket betting offers (including BPL and T20 World Cup promotions), and seasonal campaigns (Eid, Pohela Boishakh, Victory Day) if you have explicitly opted in to receive such communications during registration or subsequently via your account settings. You may withdraw this consent at any time by updating your notification preferences or by emailing [email protected].

Data Sharing & Third Parties

pk997 may share your personal data with carefully selected third-party service providers who assist us in operating the platform. All such sharing is governed by formal data processing agreements that require the recipient to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards.

Categories of Third-Party Recipients

• Identity Verification Providers: Third-party KYC and age-verification services that cross-reference the identity documents you submit against authoritative databases to confirm your eligibility to use pk997.
• Payment Processors: Local Bangladeshi payment service providers including bKash, Nagad, Rocket, and Upay, as well as banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, who process your BDT deposit and withdrawal transactions.
• Game Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, whose game software runs within the pk997 platform. These providers may receive anonymised session and gameplay data for game integrity and RNG certification purposes.
• Anti-Fraud & AML Services: Specialist fraud detection and anti-money laundering analytics providers that help pk997 identify and prevent financial crime on the platform.
• Analytics Providers: Web and product analytics services that help pk997 understand aggregate platform usage patterns. Where possible, data shared with analytics providers is anonymised or pseudonymised.
• Customer Support Technology: Live chat and helpdesk platform providers that power our 24/7 support operations. Support agents access only the account data necessary to resolve your specific query.
• Legal & Regulatory Authorities: In cases where pk997 is required by law, court order, or regulatory instruction to disclose personal data, we will comply with such obligations. We will, where legally permissible, notify the affected account holder before disclosing their data.

International Data Transfers

Some of pk997's third-party service providers are located outside Bangladesh. Where personal data is transferred internationally, pk997 ensures that adequate protections are in place — including contractual safeguards and, where applicable, data transfer mechanisms that provide a level of protection equivalent to that which would be applied within Bangladesh.

Cookies & Tracking Technologies

pk997 uses cookies and similar tracking technologies — including local storage objects and session identifiers — to operate the platform, maintain your pk997 Login session, remember your preferences, detect suspicious activity, and understand how players across Bangladesh interact with our games and features.

Types of Cookies Used by pk997

• Strictly Necessary Cookies: These cookies are essential for the pk997 platform to function. They enable core features such as maintaining your authenticated session after pk997 Login, remembering items in your account, and applying your preferred language and currency (BDT/৳) settings. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the pk997 platform — for example, which game categories are most visited, how long sessions last, and which pages generate the most engagement. This data is used in aggregate to improve the platform experience. No individually identifiable data is processed through these cookies.
• Functionality Cookies: These cookies remember choices you have made on the pk997 platform, such as your preferred deposit method (bKash, Nagad, etc.) and notification preferences. They enhance your experience by reducing the need to re-enter the same information on repeat visits.
• Targeting & Preference Cookies: Where you have consented to receive personalised promotions, pk997 may use preference cookies to deliver relevant bonus offers — for example, cricket betting promotions during BPL season or Eid bonus campaigns. You can opt out of these cookies via your account settings at any time.

Managing Cookies

Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. You can instruct your browser to refuse all cookies, alert you when cookies are being set, or delete cookies already stored on your device. Please note that disabling strictly necessary cookies will impair your ability to use the pk997 platform, including the pk997 Login functionality. Detailed guidance on managing cookies is available in the help documentation of your specific browser.

Data Security Measures

pk997 applies a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to address emerging threats and industry best practices.

Technical Safeguards

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the pk997 platform — including pk997 Login credentials, KYC documents, and BDT transaction data — is encrypted in transit using 256-bit SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored in pk997's databases, including identity documents and financial records, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within pk997's internal systems is restricted on a strict need-to-know basis. Staff members can only access the categories of data required to perform their specific role. All access is logged and auditable.
• Two-Factor Authentication: Internal systems that hold personal data require multi-factor authentication for all staff access, reducing the risk of unauthorised access through credential compromise.
• Intrusion Detection & Monitoring: pk997 operates continuous security monitoring of its infrastructure to detect and respond to intrusion attempts, unusual access patterns, and potential data breaches in real time.

Organisational Safeguards

• All pk997 staff who handle personal data receive data protection training during onboarding and on a regular basis thereafter.
• Third-party vendors with access to personal data are assessed for security compliance before engagement and are bound by contractual data protection obligations.
• pk997 maintains an incident response plan that provides for timely notification to affected players and relevant authorities in the event of a confirmed data breach.

Data Retention & Deletion

pk997 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The retention periods below reflect the minimum periods required by applicable financial services, anti-money laundering, and responsible gaming obligations.

Upon expiry of the applicable retention period, pk997 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where anonymisation is applied, the resulting aggregate data may be retained indefinitely for analytical and product improvement purposes.

If you request the deletion of your pk997 account, we will initiate the account closure process. Please note that certain categories of data — particularly financial transaction records and KYC documents — must be retained for the periods specified above regardless of account closure, in order to satisfy our legal and regulatory obligations.

Your Privacy Rights

pk997 respects your rights in relation to the personal data we hold about you. The following rights are available to all pk997 account holders. To exercise any of these rights, please contact us using the details in Section 8. pk997 will respond to all verified privacy rights requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data pk997 holds about you, along with information about how that data is being used. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: If any of the personal data pk997 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. For routine updates (such as a change of mobile number or email address), you can amend your details directly via your account settings after pk997 Login.
• Right to Erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose it was collected — you may request that pk997 delete your personal data. This right is subject to pk997's legal retention obligations as described in Section 6.
• Right to Restrict Processing: You may request that pk997 restrict the processing of your personal data while a dispute about its accuracy or lawfulness is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a structured, machine-readable copy of the personal data you provided to pk997.
• Right to Object: You have the right to object at any time to pk997 processing your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interest, though pk997 may be entitled to continue processing where compelling legitimate grounds exist.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

Contact & Data Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pk997 holds about you, please contact our support and data team using the details below. All privacy-related inquiries are handled in English and responded to within 30 calendar days.

How to Contact pk997

Email: [email protected] — please include "Privacy Request" or "Data Inquiry" in the subject line so your message is routed to the correct team promptly.

Live Chat: Our support team is available 24 hours a day, seven days a week via the live chat feature on the pk997 platform. Live chat agents can handle general privacy questions and escalate formal rights requests to the data team on your behalf.

Operating Hours: Bangladesh Standard Time (BST, UTC+6) — support is available around the clock, every day of the year.

Updates to This Privacy Policy

pk997 may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, pk997 will notify active account holders via the registered email address associated with their pk997 account. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the pk997 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage all pk997 players in Bangladesh to review this Privacy Policy regularly to stay informed about how we are protecting their personal information.